| Open Saturday (8.30am - 2.30pm) | Sun/Public holiday Closed

Open Monday to Friday - (8.30 am - 5.30 pm)


Tel No. (+603) 5022 3570

Document Delivery

You cannot find articles you need in the AeU Library?

  • How to request the document?
  • 1. Document Delivery Service for AeU students and staff that provides articles of journal either in print or non-print from other libraries.
  • 2. When a request is made for an article, the library staff will checks AeU e-collection to ensure the library does not have the articles in print or electronic format.
  • 3. Users may ask for the articles by filling in form available at the Helpdesk “Circulation/Document Delivery Service”.
  • 4. The library staff checks the OPAC for libraries that may have the articles you need.
  • Number of Requests
  • 1. Users are allowed to request for 10 free articles per semester. Articles exceeding the numbers above will be charged RM0.50 per page for each additional articles.
  • Notification & Pick Up
  • 1. When the items arrive, users will be notified by email or phone call. Articles or chapters requested will be sent in softcopy or hardcopy format.
  • 2. For printed articles/journals, users may be asked to pick up the document at the AeU Knowledge Centre Front Desk.
  • 3. Five working days are allowed to obtain the articles/journal.
  • 4. If the document is not found in any other libraries, users will be notified by library staff via email or phone call.
  • Please create a ticket, by clicking on the Helpdesk button and use a "Circulation/ Document Delivery" form